RideWolf

RideWolf

RideWolf Support

Help Center

Everything you need to create rides, find your pack, use Ride Now, manage your account, and stay safe on the road.

Getting Started Rides Ride Now Social Safety Troubleshooting Contact Support

Getting Started

Set up your account, personalize your profile, and get ready to ride with the pack.

👤

Creating Your Account

  • Download RideWolf from the App Store
  • Sign up with your email address or Google account
  • Verify your email by tapping the link sent to your inbox — open it on your phone for the best experience
  • Complete your profile by adding your name, riding experience, and motorcycle details
  • Enable Face ID for faster, secure sign-in on future visits
⚙️

Setting Up Your Profile

  • Add a profile photo and a short rider bio
  • Add your motorcycle to your garage — including make, model, and type
  • Choose your preferred ride types such as scenic routes or highway riding
  • Set your location so nearby riders and rides can find you
  • Adjust privacy settings to control who can see your profile and message you
🏆

Rider Levels

RideWolf rewards riders who show up and lead. Your level is calculated automatically based on how many rides you join and how many you organize. Reaching higher levels requires both riding and leading the pack.

Road Rookie Starting level. Ready to hit the road and start your journey.
Mile Maker 25+ rides joined. Making miles and building connections.
Route Runner 75+ joined, 5+ created. Experienced rider exploring new routes.
Highway Hero 150+ joined, 25+ created. Skilled rider and community leader.
Road Legend 300+ joined, 75+ created. Elite rider and master organizer.

Rides & Core Features

Plan rides in advance, discover routes nearby, and build your wolfpack.

➕

Create a Ride

  • Tap the "+" button in the bottom navigation
  • Add your ride title, description, start location, date, and time
  • Rides must be scheduled at least 2 hours from now — for spontaneous rides, use Ride Now instead
  • Set estimated duration, group size, skill level, and welcome bike types
  • Optionally set a minimum number of riders required (minimum 2)
  • Choose public or friends-only visibility
  • Invite specific riders directly from the creation screen
📍

Join a Ride

  • Browse upcoming rides in the Discover tab
  • Filter by location, date, skill level, or bike type
  • Check the estimated duration before committing
  • Tap "Join Ride" to request a spot
  • You will receive a reminder notification 1 hour before the ride starts
  • Your attendance is confirmed automatically after the ride unless the creator marks you as a no-show
✅

After the Ride

  • Once a ride ends, the creator has 48 hours to review attendance
  • Creators can remove anyone who did not show up
  • Confirmed participants automatically receive ride credit toward their rider level
  • Creators receive credit for every ride they organize
  • No-shows do not receive credit
✏️

Editing or Cancelling a Ride

  • Creators can edit a ride up to 1 hour before it starts
  • All participants are notified automatically when a ride is updated
  • To cancel a ride with participants, tap the cancel icon on the ride detail — all participants will be notified immediately
  • Rides cannot be cancelled after they have started
  • Cancelled rides do not award ride credits to anyone
  • Cancelled rides appear in your Past Rides with a Cancelled label
🏍️

Bike Type Compatibility

  • Ride creators can specify which bike types are welcome
  • If your bike type does not match, you will see a message explaining why you cannot join
  • Make sure your garage is up to date with your current bike for the best matching experience
  • Ride Now matching also uses your bike type to find compatible riders nearby

Ride Now

The fastest way to find a riding partner today. No planning required — just post and match.

⚡

How Ride Now Works

  • Tap the orange Ride Now banner on the home screen
  • Set your search radius, leave time, skill level, and max group size
  • Your request is active for 2 hours and automatically expires
  • You can close the screen — RideWolf will notify you when a match is found
  • When a compatible rider is found, you receive a push notification and an alert in your Inbox
  • Review the other rider's profile before accepting
  • Both riders must accept to confirm the match and enter the lobby
🤝

The Ride Now Lobby

  • Once matched, both riders enter a shared lobby
  • Use the lobby to coordinate meetup details and confirm the plan
  • When you are done riding, tap "Done — End Ride" to complete the session
  • Both riders receive ride credit toward their total rides joined
  • Ride Now sessions count toward your rider level progression
  • Either rider can decline a match — your request stays active until it expires or you cancel it
💡

Tips for Ride Now

  • Use Ride Now when you want to ride today and are flexible on route and destination
  • For planned group rides with a set location and date, use Create a Ride instead
  • The wider your search radius, the more potential matches you will find
  • Make sure your skill level is accurate — matches are filtered by compatibility
  • Keep notifications enabled so you do not miss a match while the app is in the background

Social Features

Stay connected before, during, and after the ride.

🤝

Following & Friends

  • Follow other riders to stay updated on their activity
  • Send friend requests for closer two-way connections
  • Friends-only rides are visible exclusively to your approved connections
  • View mutual friends on public profiles to help decide who to connect with
📬

Inbox — Messages & Alerts

  • Tap the inbox icon in the top right of any screen to open your Inbox
  • The Messages tab shows direct conversations with other riders
  • The Alerts tab shows ride invitations, join notifications, ride updates, Ride Now matches, and completion notices
  • An orange dot on the tab indicates unread items in that section
  • Tap any alert to navigate directly to the related ride or profile
⭐

Rider Endorsements

  • After riding with someone you can endorse them on their profile
  • Endorsements are only available for riders you have actually ridden with
  • Endorsements help build trust within the community
  • View endorsements on any public rider profile
🚫

Blocking, Muting & Reporting

  • Mute a rider to hide their content without notifying them
  • Restrict a rider to limit how they can interact with you
  • Block a rider to prevent all contact and remove them from Ride Now matching
  • Report riders for harassment, fake profiles, or safety concerns
  • All reports are reviewed by the RideWolf team

Safety Features

Built-in tools to help you stay prepared, connected, and protected on every ride.

🚨

Emergency Contacts

  • Add up to 5 emergency contacts in your profile settings
  • Share contact information with ride participants when needed
  • Enable automatic location sharing during rides
📲

Safety Check-Ins

  • Check in manually during long rides
  • Receive reminders when it is time to check in
  • Alerts are sent to your emergency contacts if a check-in is overdue
❤️

Medical Info & iPhone Tools

  • Store medical conditions, allergies, and medications in your profile
  • Use iPhone Emergency SOS when needed
  • Set up Medical ID in the iPhone Health app
  • Share your location with emergency contacts during a ride

Account & App Settings

Control privacy, notifications, security, and data from one place.

🔒

Privacy Settings

  • Control who can view your profile — public or friends only
  • Manage who can send you direct messages
  • Choose ride history visibility
  • Set your online and last active status preferences
🔔

Notifications

  • Enable push notifications to receive ride reminders and Ride Now matches
  • Ride reminders fire 24 hours before and 1 hour before your ride starts
  • Ride Now alerts arrive even when the app is closed
  • Manage notification preferences in your iPhone Settings
🛡️

Security & Data

  • Enable Face ID for fast and secure sign-in
  • Use a strong password for your account
  • Your session is securely stored on your device using the iOS Keychain
  • Contact support to request account deletion and data removal

Troubleshooting

Quick fixes for the most common issues with rides, notifications, and your account.

Can't see rides in the Discover tab
  • The Discover tab only shows upcoming rides — past rides will not appear here
  • Check that your location permissions are enabled for RideWolf
  • Verify your internet connection
  • Pull down to refresh the screen
Not receiving push notifications
  • Go to iPhone Settings → RideWolf → Notifications and make sure they are enabled
  • Check that Do Not Disturb or Focus mode is not silencing your alerts
  • Log out and log back in — this refreshes your device token with our servers
  • Alerts always appear in your Inbox even if push notifications are silenced
Ride Now is not finding matches
  • Try increasing your search radius to find more compatible riders
  • Make sure your skill level and bike type are set correctly in your profile
  • Ride Now requests expire after 2 hours — post a fresh request if yours has expired
  • Matching depends on other riders posting at the same time — try again at different times of day
My ride credits or stats are not updating
  • Ride credits are awarded 48 hours after a ride ends, once the attendance window closes
  • If the ride creator marked you as a no-show, you will not receive credit for that ride
  • For Ride Now sessions, credits are awarded when you tap "Done — End Ride" in the lobby
  • Pull to refresh your profile or log out and back in to see the latest stats
I can't create a ride for a time less than 2 hours from now
  • Planned rides require at least 2 hours lead time so other riders have time to see and join
  • If you want to ride right now or within the next couple of hours, use Ride Now instead
  • Ride Now is designed for spontaneous same-day riding with instant matching
Messages are not appearing
  • Tap the inbox icon at the top right and check the Messages tab
  • Make sure notifications are enabled so you are alerted to new messages
  • Review your privacy settings — some settings restrict who can message you
  • Confirm the other rider has not blocked you
Biometric login is not working
  • Log in with your password first, then re-enable Face ID in your account settings
  • Check that Face ID is set up correctly in iPhone Settings → Face ID & Passcode
  • If your session has expired you will be prompted to sign in again — this is normal
Forgot your password
  • Tap "Forgot Password" on the login screen
  • Check your email inbox and spam folder for the reset link
  • Open the reset link on your phone for the best experience
  • Contact support if you do not receive the email within a few minutes
Can't verify your email after signing up
  • Check your spam or junk folder for the verification email
  • Open the verification link on your phone, not on a desktop browser
  • Verification links expire — if yours has expired, try signing up again with the same email
  • Contact support if the problem continues
A tapped alert takes me to "Ride Not Found"
  • This can happen briefly while the app loads the ride from the server — wait a moment and try again
  • Make sure you have a stable internet connection
  • If the ride was cancelled or deleted by the creator it will no longer be available

Safety Guidelines

Best practices to help every ride stay fun, smooth, and prepared.

✅

Before Every Ride

  • Check weather conditions using the RideWolf home screen weather widget
  • Inspect your motorcycle before heading out
  • Let your emergency contacts know your plans
  • Plan your route and rest stops in advance
🏍️

During the Ride

  • Check in during longer rides using the safety check-in feature
  • Stay hydrated and take regular breaks
  • Follow all traffic laws and posted speed limits
  • Always wear proper safety gear
📡

Emergency Situations

  • Use iPhone Emergency SOS for immediate help
  • Call 911 when necessary
  • Use RideWolf's SOS feature to alert your emergency contacts
  • Share your location with first responders when needed

Privacy & Data

Clear information about what is collected, how it is protected, and what control you have.

📂

What We Collect

  • Profile information you provide during signup
  • Ride history and location data used for matching and discovery
  • Device information for push notification delivery and security
  • App usage patterns to improve the experience
🔐

How Your Data Is Protected

  • Your session token is stored securely in the iOS Keychain
  • All data is transmitted over encrypted connections
  • Row-level security ensures you can only access your own data
  • No third-party advertising or data selling
⚖️

Your Rights

  • Access your profile and ride history at any time inside the app
  • Delete your account and all associated data by contacting support
  • Control privacy and visibility settings directly inside the app
  • Opt out of certain types of notifications in your iPhone Settings

Still Need Help?

If you still have questions, contact the RideWolf support team. Please include your device model, iOS version, and a brief description of the issue. Screenshots are always helpful.

Contact Support