Help Center

Creating Your Account

• Download RideWolf from the App Store
• Sign up with your email address, Google, or Apple
• Sign in with Apple offers to hide your email. Hiding it creates a separate account under a private address — to return to an existing account, share your real email
• Verify your email by tapping the link sent to your inbox — open it on your phone for the best experience
• Complete your profile by adding your name, riding experience, and motorcycle details
• Enable Face ID for faster, secure sign-in on future visits

Setting Up Your Profile

• Add a profile photo and a short rider bio
• Add your motorcycle to your garage — including make, model, and type
• Choose your preferred ride types such as scenic routes or highway riding
• Set your location — a city-level point you choose, never your exact GPS position — so nearby riders and rides can find you
• Choose who can message you — everyone, friends only, or no one. Your name, username and photo are always visible so riders can see who’s on a ride
• Find riders by name or username with the magnifying glass at the top of your Profile tab
• Signed up with Google or Apple? The first time in, RideWolf asks how riders should see you — display name and username, prefilled from your account, both editable

Editing or Cancelling a Ride

• Creators can edit a ride up to 1 hour before it starts
• All participants are notified automatically when a ride is updated
• To cancel a ride with participants, tap the cancel icon on the ride detail — all participants will be notified immediately
• Rides cannot be cancelled after they have started
• Cancelled rides do not award ride credits to anyone
• Cancelled rides appear in your Past Rides with a Cancelled label

Bike Type Compatibility

• Ride creators can specify which bike types are welcome
• If your bike type does not match, you will see a message explaining why you cannot join
• Make sure your garage is up to date with your current bike for the best matching experience

What Are Routes?

Every route shows its distance, estimated ride time, difficulty, road type, and twistiness, plus photos and reviews from riders who’ve actually ridden it. Find them in the Routes tab. Every route page shows its Start and Finish with street addresses and a Directions to Start button, and the planner’s stops listed in riding order between them.

Finding a Route

• Search by name or filter by region, difficulty (Beginner to Expert), road type (Scenic, Twisty, Highway, Mixed, Off-Road), and bike type
• Sort by rating, popularity, distance, newest — or by twistiness if you’re hunting curves
• Twistiness isn’t self-reported: RideWolf calculates it automatically from the route’s actual geometry
• The Home screen also shows routes near you — near your current location, or near your profile city when location is off

Saving & Reviewing Routes

• Tap Save on any route to add it to Saved Routes on your profile
• After riding, leave a review: 1–5 stars, a comment, when you rode it, and the road conditions you found — Clear, Gravel, Construction, Rough surface, or Closed
• One review per rider per route; update yours anytime. Creators get a notification when their route is reviewed

Creating a Route

• Tap + in the Routes tab, then build it three ways: the waypoint planner, a file import, or a ride you tracked with GPS. Import reads GPX, KML and KMZ files — Garmin, Rever, Google My Maps and anything else that exports them — and keeps the file’s route name and stops
• Add a title, description, difficulty, road type, bike types, and a cover photo — drag to position it, or skip it and RideWolf uses a rider photo
• Not finished? Save as Draft. Only you can see a draft; finish the stops, then publish. Drafts sit in the ROUTES tab on your profile with a Draft label
• Once a route is published its stops are fixed. Edit Route in the “…” menu changes the title, description, difficulty, road type, bike types, region and cover photo — not the drawn path
• Edit, unpublish (Remove from Browse) or delete your route anytime from the “…” menu on its page

From Route to Group Ride

• On any route, tap Create Group Ride — the ride form is pre-filled from the route, so all you set is date, time, and group details
• Riding it solo instead? Tap I Rode This to log it to your ride history

Sharing, Exporting & Reporting

• Share any route with a link — it opens straight to the route for riders with the app
• Export any route as a GPX file for Garmin, Rever, Scenic, Calimoto, and anything else that reads GPX
• See something that doesn’t belong? Report a route from the “…” menu, or block a rider to hide their routes, reviews, and photos

Tracking a Ride

• Tap Start Ride on a route — with turn-by-turn guidance, see Routes — or use Record a Ride to track a free ride with no route at all. Scheduled group rides record by themselves, see Rides
• RideWolf records your path, distance, and elevation as you ride
• Built for real rides: progress is checkpointed, so if your phone dies mid-ride your ride is recovered — and dead-signal stretches sync when you reconnect

Finishing a Ride

• Ending a ride shows a completion summary — distance, elevation gain, and your path on the map
• Saving to ride history is up to you: dismiss the summary and nothing is stored
• Tracked a route but rode a different path? RideWolf logs it as a free ride instead, so route stats stay honest

Save as New Route

Found a great road? From the completion summary or ride history, publish your tracked ride’s actual GPS path as a new route. Before publishing, the app warns you that routes are public and that your ride’s exact start and end points will be visible — you can move them in the planner first (recommended if you started at home) for other riders to discover. The route’s twistiness, distance, and shape come from the real ride.

Ride History & Stats

Every ride you save appears in your ride history, and your profile shows lifetime stats. To delete a logged ride, long-press it in history or use the trash button on its summary.

Who Can See My Tracked Rides?

Only you. Your GPS ride logs and location history are private to your account and protected server-side — other riders can never view them. The only way a path becomes public is if you publish it with Save as New Route, and even then only the route’s path is shared, never your ride history.

Tracking Troubleshooting

• Tracking stops in the background — check RideWolf’s location permission in iPhone Settings and make sure Low Power Mode isn’t cutting background activity
• Ride didn’t sync — rides tracked without signal upload automatically once you reconnect; give it a moment on Wi-Fi or LTE
• Route link won’t open the app — make sure the app is installed and up to date, then tap the link again
• Recording pauses when the phone locks — RideWolf’s location permission is set to While Using. Set it to Always in iPhone Settings › RideWolf › Location

How Ride Now Works

• Tap the gold Ride Now banner on the home screen
• Set your search radius, leave time, skill level, and max group size
• Your request is active for 2 hours and automatically expires
• You can close the screen — RideWolf will notify you when a match is found
• When a compatible rider is found, you receive a push notification and an alert in your Inbox
• Review the other rider's profile before accepting
• Both riders must accept to confirm the match and enter the lobby

The Ride Now Lobby

• Once matched, riders enter a shared lobby with chat
• Set a meetup point in the lobby; everyone taps Ready when they’re set
• When everyone is ready the ride starts and the meetup point is shown with directions
• Your ride records itself: distance and path are tracked from the moment the ride starts, and saved to your ride history as “Ride Now with …” when you tap Done — no extra step
• Tap “Done — End Ride” when you’re finished. Riders can tap Done at different times; each rider’s history shows their own distance, and ride credit is awarded once for everyone in the group
• Ride Now rides count toward your Rides Joined and your rider level
• Location must be set to Always for RideWolf, or the recording pauses when your phone locks

Friends & Ride Alerts

• Send a friend request for a two-way connection. Friends can see each other’s friends-only rides and get an alert for every ride the other posts
• Not friends but want to know when someone posts a ride? Tap Ride Alerts (the bell) on their profile — you’ll get a notification whenever they post a public ride. It’s one-way and silent; they aren’t told
• Friends-only rides are visible exclusively to your approved connections
• View mutual friends on public profiles to help decide who to connect with

Inbox — Messages & Alerts

• Tap the inbox icon in the top right of any screen to open your Inbox
• The Messages tab shows direct conversations with other riders
• The Alerts tab shows ride invitations, join notifications, ride updates and reminders, ride-starting and ride-ended notices, Ride Now matches, completion notices, and your rider level-ups
• A red count on the Messages or Alerts tab shows how many unread items are there; unread alerts carry a red dot. The number on the RideWolf app icon matches your unread total
• Photos can be sent in messages — tap the gold camera in the message bar
• Tapping a notification opens the ride, conversation or request directly and marks that alert read

Rider Endorsements

• After riding with someone you can endorse them on their profile
• You can endorse a rider once a ride you were both on has finished — organiser or participant — from the Endorse button on their profile, one endorsement per ride
• Endorsements help build trust within the community
• View endorsements on any public rider profile

Blocking, Muting & Reporting

• Mute a rider to hide their content without notifying them
• Block a rider to stop all contact — messages, friend requests, ride alerts, invitations and Ride Now matching. Blocking also removes any friendship and clears alerts between you both. Unblock from their profile or in Settings › Blocked Riders
• Report riders for harassment, fake profiles, or safety concerns
• All reports are reviewed by the RideWolf team

What We Collect

• Profile information you provide during signup
• Ride history and location data used for matching and discovery
• Device information for push notification delivery and security
• App usage patterns to improve the experience

How Your Data Is Protected

• Your session token is stored securely in the iOS Keychain
• All data is transmitted over encrypted connections
• Row-level security ensures you can only access your own data
• No third-party advertising or data selling
• Your email address is never visible to other riders — enforced on our servers